Rakufun October Holiday Schedule 2025

Dear Rakufun Members,

Thank you for your continued support and companionship! In October, Rakufun staff will be taking a holiday.

To ensure efficient and orderly handling of your packages during the holiday period and to avoid any impact on logistics, Rakufun has made targeted adjustments to warehouse, shipping schedules, and customer service coverage.

Please take note of the following arrangements and plan your shipments accordingly:

1. Japan Warehouse

From October 1 to October 8, 2025, the Japan warehouse will operate normally for package receipt, value-added services, and shipments.

Saturdays (October 4) and Sundays (October 5) are regular warehouse rest days.

2. Shipping Schedule

During the holiday period, the following shipping routes will continue to be processed normally:

①Japan Post (EMS, Air, Sea)

②DHL Express

3. Online Customer Service

On Wednesday, October 1, 2025, customer service will be off duty for the day.

During this time, live chat and inquiry services on the Rakufun website, H5, and app will be suspended. Online issues handling will also be paused. After the holiday, customer service staff will respond and handle inquiries in the order received.

4. WhatsApp Groups / Social Media Messages

From October 1 to October 8, 2025, response in WhatsApp groups and social media messages may be delayed.

For urgent issues, please contact the customer service in the WA group or email us at service@rakufun.com.

We apologize for any inconvenience caused by the holiday schedule. Please plan your shipments accordingly to avoid unnecessary delays.

Thank you for your understanding and continued support!